- Gift cards
- Downloadable software products
- Some health and personal care items
Instead of returning your item, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability; every return has a carbon footprint. So just tell us what went wrong. Send along a picture, and we'll give you your money back in full. Then if possible you can donate your product to a local charity or recycle it.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org visit our contact page.